Customer Service Representative
- Job Category: Customer Service
- Education: N/A
- FT/PT: Full-Time
- Company: 1st Financial Bank USA
Collections Representative- $14.30 per hour
Location: Dakota Dunes, SD
Job Code: 494 PM17
# of openings: 6
1st Financial Bank USA (1FBUSA) is seeking several new Collections team members for its upcoming training class. Minimum salary is $14.30 hr (includes shift differential) and higher based on requisite skills and experience plus commissions.
1st Financial Bank USA (1FBUSA), focuses on establishing and maintaining credit card relationships on a nationwide basis to the U.S. college and graduate student market and is currently hiring for a training class at our Dakota Dunes Card Operation Center. Working at 1FBUSA means joining a tenured team of professionals in a casual dress work atmosphere and a rich lineup of health, financial and work/life benefits including:
•Comprehensive and affordable medical, Rx, dental, vision, life and disability coverage
•25-day annualized paid time off including 100% cash out for unused time
•Health Savings Account w/company contribution up to $1,000 annually
•Dependent Care Spending Account w/company contribution up to $1,200 annually
•401(k) w/company matching contribution up to $2,500 annually
•Tuition reimbursement by the company up to $2,500 annually
As a Customer Assistance Professional/Collections Representative on our Collections team, you will help create successful solutions over the phone with our Credit Card Members whose payments are past due. You will be responsible for advising Card Members of their account status and offer a variety of payment arrangements that will assist them in resolving their account delinquency. Successful candidates are good listeners, problem solvers with attention to detail who enjoy customer interaction.
•Advises Card Members of their account status.
•Advises Card Member of available programs and payment arrangements based on account delinquency, over the credit limit amount and due date.
•Complies with the Fair Debt Collection Practices Act (FDCPA), state and federal laws, and 1FBUSA's policies and procedures governing collection activities
•Verifies and updates all Card Member contact information.
•Records all transactions and arrangements on Card Member account.
•Generates follow-up transactions when necessary.
Full-Time Work Schedule:
Nights until 8 p.m., 2 Saturday's per month from 7-3:30 p.m. and the last day of every month from 7-5 p.m.
•Positive customer relations skills
•Effective verbal and listening skills
•Focus on achieving successful account solutions
•Effective reasoning, analysis and negotiating skills
•Situational decision making and judgement skills
•Proficiency in Microsoft Windows Operating Systems & Tools
•Attention to detail and accuracy
•High School Diploma or equivalent required
1st Financial Bank USA is an EO employer - M / F / Vets / Disabled.