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Customer Service Representative

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Job Description:

Customer Service Representative - $14.30 per hour

If you'd enjoy working in a small, friendly, team-oriented environment; we have the ideal opportunity for you! 1st Financial Bank USA (1FBUSA) provides consumer credit services to a nationwide customer base and is seeking several talented and enthusiastic individuals for its Dakota Dunes Customer Service Center training class.
Customer Service Representative
As a 1FBUSA CSR you will deliver exceptional customer assistance to our credit card and prepaid customers nationwide via telephone inquiries, web site messages, and written correspondence ensuring complete customer satisfaction and request resolution. Qualified candidates must have customer service experience as well as excellent communication, writing and computer skills, a commitment to exceeding customer expectations, and have the ability to multi-task. Prior experience in an inbound call center environment is desirable.
Available FT work schedule is weekdays 11 a.m. - 8 p. m. and one to two Saturdays per month from 8 a.m. - 5 p.m.
Starting salary is $14.30 per hour (includes a 10% shift differential) plus a rich lineup of health, financial and work/life benefits including:
• Comprehensive and affordable medical, Rx, dental, vision, life and disability coverage
• 25-day annualized paid time off including 100% cash out for unused time
• Health Savings Account with annual company contribution up to $1,000
• Dependent Care Spending Account with annual company contribution up to $1,200
• 401(k) with annual company matching contribution up to $2,500
• Annual tuition reimbursement up to $2,500

1st Financial Bank USA is an EO employer - M / F / Vets / Disabled.

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